Collaboration
Telephony
Contact Centers
Since 2012, Bee in Contact Enterprise (formerly DICE ICT BV) has been supporting Rabobank in the development and optimization of its telephony systems. Our engineers and consultants have played a crucial role in the design, implementation, and management of Cisco telephony solutions and a Calabrio voice recording environment.
One of the most important projects was the centralization of the telephony infrastructure. By consolidating 140 decentralized environments, we were able to create an efficient, centralized solution within Rabobank’s data centers.Additionally, we guided the transition from ISDN to SIP, enabling a future-proof centralized numbering plan with a SIP SBC and all relevant SIP integrations.Other key contributions include the introduction of softphones, the design and implementation of new SBCs, and lifecycle management of the Calabrio voice recording and QM environment.
More recently, we supported the transition from Cisco telephony to a new platform and developed a new storage solution for the Calabrio environment.
During the Covid-19 pandemic, Bee in Contact Enterprise (formerly DICE-ICT BV) played a key role in TenneT’s migration to a future-proof Webex Cloud platform. Our consultants and engineers managed the complex transition from the on-premises Webex environment to the cloud, overcoming various technical challenges to establish a stable and efficient communication structure.
Highlights of the project include the implementation of EdgeConnect for optimized network connections and the integration of VideoMesh, which maximizes the balance between local and cloud-based media infrastructure. We also implemented hybrid services such as identity management and calendar integrations, creating a seamless bridge between the existing on-premises systems and the new cloud environment.
These hybrid services provided TenneT with the flexibility to maintain desired functionalities both in the cloud and on-premises, ensuring a smooth transition and an efficient user experience for all employees.This migration provides TenneT with a flexible, scalable solution that meets their high standards for communication and collaboration within a complex, multinational organization.
With this new cloud platform, TenneT can now support internal and external communication securely and efficiently.
For a healthcare institution with branches spread throughout the Netherlands, specializing in remote psychiatric care, Bee in Contact Enterprise (formerly DICE-ICT BV) supports the communication infrastructure.
Our engineers and consultants manage the Cisco Call Manager, UCCX, and Finesse environments, providing a stable and secure platform for both telephony and remote care via video connections. These video solutions form an essential part of the care services, enabling healthcare providers to support clients in a safe and personal way, regardless of location.
In addition to day-to-day management of these systems, we ensure optimal 24/7 availability and smooth interaction between healthcare providers and clients.
By managing the technologies that enable remote care, we help this organization fulfill its mission to provide high-quality mental healthcare to clients remotely.
